NDIS
Registered Provider
PN: 4050087037
VIC
Victoria & Australia-wide support available
$0
Out-of-pocket cost to participants
3
Languages: English, Cantonese & Mandarin
3
NDIS SC levels offered: Support Connection, SC & Specialist SC
NDIS Support Coordination Across Victoria & Australia
NDIS Registered Provider
Provider Number 4050087037 — fully registered with the National Disability Insurance Agency, meeting all NDIS Practice Standards
Office — Vermont VIC 3133
2/31 Redland Drive, Vermont VIC 3133. In-person meetings available. Home visits offered across Melbourne.
Call or Email Us
Phone: (03) 9874 8628 · Mobile: 0490 458 261 ·
[email protected]
Multilingual Services
We provide NDIS support in English, Cantonese and Mandarin. 免费咨询: 0490 458 261
All Plan Types Accepted
We support self-managed, plan-managed, and NDIA-managed participants. No plan type is excluded.
Understanding NDIS Support Coordination
Plan Navigation
Your support coordinator helps you understand your NDIS plan, what each budget category covers, and how to use your funding to meet your individual goals.
Provider Connection
We connect you with suitable, trusted service providers in your area — from allied health and therapy to community participation and daily living supports.
Budget Oversight
We monitor your funding usage, help you prioritise spending, and flag when budgets need attention — so your plan doesn't run out before the year ends.
Service Agreements
We assist you in reviewing and understanding service agreements before you sign, ensuring terms are fair and aligned with NDIS guidelines.
Plan Reviews
We help you prepare evidence for NDIS plan reviews, document your progress, and advocate for the funding you need at your next planning meeting.
Advocacy & Support
We represent your interests across service systems — including health, housing, education, and community services — to ensure your needs are heard and met.
NDIS Support Coordination: All Three Levels Explained
| Feature | Support Connection | Support Coordination | Specialist Support Coordination |
|---|---|---|---|
|
NDIS Line Item |
07_001_0106_8 |
07_002_0106_8 |
07_004_0132_8 |
|
Budget Category |
Capacity Building — Support Coordination |
Capacity Building — Support Coordination |
Capacity Building — Support Coordination |
|
Max Hourly Rate (2024–25) |
Refer to NDIS Price Guide |
$100.14 / hour |
$190.54 / hour |
|
Who It’s For |
Participants who need light assistance to find and connect with mainstream and informal supports |
Most NDIS participants needing help managing their plan and connecting with services |
Participants with complex, high-risk, or crisis-level support needs |
|
Practitioner Qualifications |
Community services or disability support background |
Community services, disability support background |
Social work, or occupational therapy qualifications typically required |
|
How Common |
Less common — not included in most plans |
Most common — included in the majority of plans that have SC funded |
For participants with complex needs — funded when required |
|
Available at Connect Support Group |
✓ Yes |
✓ Yes |
✓ Yes |
Frequently Asked Questions
What does a support coordinator do?
How much does NDIS Support Coordination cost?
- Support Coordination (07_002_0106_8): up to $100.14/hour
- Specialist Support Coordination (07_004_0132_8): up to $190.54/hour
What is the difference between Support Coordination and Specialist Support Coordination?
The NDIS funds two levels:
Support Coordination (07_002_0106_8) is available to most NDIS participants who need help implementing their plan and connecting with providers. It is suited to participants who need general navigation and service coordination support.
Specialist Support Coordination (07_004_0132_8) is a higher-intensity service for participants with complex, high-risk, or crisis-level needs. It requires practitioners with specialist qualifications (social work or occupational therapy) and is funded when a participant’s situation involves significant barriers, multiple service systems, or crisis risks.
Both are funded under the Capacity Building — Support Coordination budget. Neither is available unless it appears as a line item in your current NDIS plan. Connect Support Group offers both levels.
How do I know if I have Support Coordination in my NDIS plan?
Log in to the myplace participant portal at my.ndis.gov.au and check your Capacity Building budget. If Support Coordination appears as a funded line item (07_002_0106_8 or 07_004_0132_8), you are eligible for this service.
You can also contact the NDIS on 1800 800 110, speak with your Local Area Coordinator (LAC), or contact Connect Support Group directly and we will help you understand your plan.
Can I change my support coordinator?
Yes. NDIS participants have the right to choose and change their support coordinator at any time. To change providers, you (or your plan manager) sign a new service agreement with your chosen provider and end the existing service agreement with your current provider.
You do not need NDIS approval to change support coordinators. Contact Connect Support Group to discuss switching — we make the transition as smooth as possible.