Do You Offer NDIS Services in Mandarin and Cantonese?

Yes — at Connect Support Group, we proudly offer NDIS services in Mandarin and Cantonese.

We understand that navigating the NDIS can be overwhelming, especially when English is not your first language. That’s why we’ve made it a priority to provide bilingual support to help participants and their families communicate clearly, feel confident, and receive the care they deserve — in a language that feels most comfortable to them.

Why Language Matters in Disability Support

Language is not just about communication — it’s about connection, trust, and understanding. For many people from Chinese-speaking backgrounds, receiving NDIS information and services in Mandarin or Cantonese makes a significant difference in how they:

• Understand their NDIS plan and funding
• Communicate their personal goals and preferences
• Engage with support services and providers
• Participate in community and social activities
• Feel confident and respected throughout their NDIS journey

Bilingual Staff Who Speak Mandarin and Cantonese

At Connect Support Group, we have team members who fluently speak Mandarin and Cantonese and are experienced in supporting culturally diverse participants.

Our bilingual staff can assist you with:

• Explaining your NDIS plan in your preferred language
• Attending planning meetings or reviews as your language support
• Communicating with other service providers on your behalf
• Helping you find culturally appropriate services
• Making sure your cultural values are understood and respected

What to Expect: How Language Support Works

When you request language assistance, here’s how we support you:

1. Bilingual Support Coordinators
   We match you with a Mandarin or Cantonese-speaking support coordinator who will work closely with you to manage and implement your NDIS plan.
2. Translated Documents and Explanations
   We explain documents, budgets, goals, and reports in your preferred language to help you understand everything clearly.
3. Support During Appointments
   Whether you’re meeting with an NDIS planner, provider, or therapist, your bilingual coordinator can attend with you (in person or via phone/Zoom) to translate and advocate on your behalf.
4. Culturally Sensitive Approach
   We ensure your cultural practices, family dynamics, and communication preferences are respected throughout the process.

Learn more about how we support diverse communities on our How We Can Support You page.

How to Request Mandarin or Cantonese Language Support

Requesting language support is simple:

• Visit our Contact Us page
• Let us know your preferred language (Mandarin or Cantonese)
• Our team will connect you with the right bilingual support coordinator
• We’ll schedule a call or face-to-face meeting at a time that suits you

We can also provide information to family members who may be helping you with the process.

Real Stories: Empowering Participants in Their Own Language

Mrs. Zhang, a participant with limited English, was struggling to understand her NDIS plan. After being matched with a Mandarin-speaking coordinator at Connect Support Group, she was able to set clear goals, access in-home support services, and attend local social groups. “I feel much more confident now,” she says. “I can ask questions, make decisions, and understand everything.”

Final Thoughts

At Connect Support Group, we believe that language should never be a barrier to quality care. That’s why we’re committed to providing respectful, culturally aware, and linguistically appropriate services in Mandarin, Cantonese, and many other languages.

If you or a loved one needs help navigating the NDIS in your preferred language, contact us today. We’re here to listen, support, and empower you — in a language you understand and trust.