What Does an NDIS Support Coordinator Do?
Navigating the National Disability Insurance Scheme (NDIS) can feel overwhelming, especially when it comes to understanding the roles of different support providers. One essential role in this system is that of an NDIS Support Coordinator. But what exactly does a Support Coordinator do, and how can they help you or your loved one make the most of an NDIS plan?
In this article, we’ll break down the responsibilities of an NDIS Support Coordinator, how they support participants, and how their services differ from other NDIS providers.
What Is an NDIS Support Coordinator?
An NDIS Support Coordinator is a professional who works with participants to ensure their NDIS plans are implemented effectively. Their main role is to connect participants with the right service providers, build their capacity to manage supports independently, and help navigate the complexities of the NDIS system.
At Connect Support Group, our experienced coordinators work alongside participants and their families to turn NDIS funding into real, tangible outcomes.
Key Responsibilities of a Support Coordinator
A Support Coordinator wears many hats, all aimed at helping NDIS participants achieve their goals. Here are the main areas they assist with:
- Understanding and Implementing Your NDIS Plan
Support Coordinators help participants:
- Interpret their plan and funding categories
- Identify the best way to use supports
- Prioritise goals and plan for the future
- Connecting You to the Right Supports
They assist with:
- Sourcing and connecting with NDIS-registered and non-registered providers
- Coordinating supports across multiple areas (e.g., allied health, housing, community engagement)
- Ensuring services align with participant goals and preferences
- Building Capacity and Independence
A major part of support coordination is helping participants:
- Gain confidence in managing their NDIS plan
- Learn how to self-advocate and make decisions
- Develop skills for coordinating supports independently over time
- Crisis Support and Problem-Solving
If things don’t go as planned, Support Coordinators step in to:
- Resolve service delivery issues
- Help with changes in circumstances or plan reviews
- Coordinate crisis supports when needed
How Is a Support Coordinator Different from Other NDIS Providers?
It’s easy to confuse Support Coordinators with other roles such as Plan Managers or service providers. Here’s a quick comparison:
| Role | Main Focus |
| Support Coordinator | Connecting, managing, and implementing supports |
| Plan Manager | Financial administration and budgeting of NDIS funds |
| Service Providers | Delivering direct supports like therapy, transport, or assistance |
So while Plan Managers take care of financial tasks, and service providers deliver specific services, Support Coordinators act as the link that helps tie all these elements together in a way that best serves the participant.
Who Can Access Support Coordination?
Not all NDIS participants automatically receive funding for Support Coordination. It’s typically included for those who:
- Have complex needs or require multiple services
- Are new to the NDIS and need help navigating it
- Face significant barriers to accessing and coordinating supports
If you’re unsure whether your plan includes Support Coordination, get in touch with our team for guidance.
Why Choose Connect Support Group?
At Connect Support Group, we’re passionate about helping participants live empowered, independent lives. Our Support Coordination team is experienced, compassionate, and committed to delivering services that put you at the centre.
Whether you’re looking to understand your plan, connect with services, or build your capacity, we’re here to help—every step of the way.
Ready to Take Control of Your NDIS Plan?
If you’re looking for experienced and caring NDIS Support Coordinators in Victoria, reach out to Connect Support Group. We’ll work with you to make the most of your NDIS funding and achieve your personal goals.
👉 Contact us today to get started.