Support coordination that turns a plan into actual support

A support coordinator helps you put your plan into action. That means explaining what each budget can be used for, finding providers who have availability and suit you, setting up service agreements and service bookings, sorting out problems when a support is not working, tracking how funding is being used across the plan period, and preparing evidence and reporting ahead of a reassessment.

A coordinator does not deliver the supports themselves, and does not pay invoices. Paying invoices is the plan manager's job.

Level 1, Support Connection (07_001_0106_8_3) is shorter term help to understand a plan and connect with providers.

Level 2, Coordination of Supports (07_002_0106_8_3) is ongoing coordination across multiple providers, services and informal supports.

Level 3, Specialist Support Coordination (07_004_0132_8_3) is for complex or high risk situations and is delivered by a suitably qualified practitioner.

The level and the number of hours are set by the NDIA in your plan. A provider cannot choose the level for you.

Under the NDIS Pricing Schedule 2026-27, effective 1 July 2026, the national price limits are $80.06 per hour for Level 1, $100.14 per hour for Level 2 and $190.54 per hour for Level 3.

These are maximum limits rather than set fees, and Victoria sits in the national pricing column. The cost is paid from your Support Coordination funding, so there is no out of pocket cost for the coordination itself.

No. It is funded under Capacity Building, in its own Support Coordination category, and it appears in your plan as a stated amount.

Two consequences follow. It cannot be moved into another category the way Core funding often can, and anything left in it at the end of the plan period does not roll over. Unused coordination hours are worth using rather than saving.

Look in the Capacity Building section of your plan for a Support Coordination line with a dollar amount next to it. If there is an amount, coordination is funded and you choose which provider delivers it.

If there is no amount, coordination is not funded in your current plan, and the case for it is normally raised at your next reassessment. Send us the relevant page and we will tell you plainly what it holds before you sign anything.

Yes. Coordination can be used whether your plan is NDIA managed, plan managed or self managed. The only difference is how invoices get paid.

If your plan is NDIA managed, your coordinator must be a registered NDIS provider. Connect Support Group is registered, provider number 4050087037.

A support coordinator works on the supports: which providers, what services, how the plan gets used, and what to do when something is not working.

A plan manager handles the money: receiving invoices, paying providers from your plan and reporting on the budget. Plan management is funded separately at a monthly fee of $104.45 under item 14_034_0127_8_3. Many participants have both, and they are not in competition with each other.

Yes. NDIS participants choose their own providers and can change coordinator at any time. You end your existing service agreement according to its notice period, sign a new agreement, and the service booking is updated.

NDIA approval is not required, and you do not need to give a reason.

It is a conflict that has to be managed and disclosed rather than hidden. Connect Support Group also delivers Assistance with Daily Life and Social and Community Access, so where a coordinator suggests an in house service, we put that link in writing and offer alternative providers so you have a genuine choice.

The NDIS Practice Standards and the NDIS Code of Conduct require registered providers to identify and manage conflicts of interest and to act in your interests. Choosing us as coordinator does not commit you to using us for anything else.

Yes, and it is one of the most useful parts of the service. A coordinator keeps records of what supports were delivered, what worked, what did not, and what changed, and can prepare a report for the reassessment setting out what you need next.

Evidence gathered across the whole plan period is far stronger than evidence assembled in the week before a meeting.

We are based at 2/31 Redland Drive, Vermont VIC 3133 and work with participants across Victoria, with remote coordination available Australia wide.

Much of coordination is done by phone, email and video, so where you live does not limit whether we can help. In person meetings are easiest across greater Melbourne, including Vermont, Box Hill, Doncaster, Ringwood, Blackburn, Nunawading, Mitcham, Forest Hill, Croydon, Bayswater, Wantirna, Knox, Rowville, Boronia and Scoresby in Melbourne east, Kew, Hawthorn, Richmond, North Melbourne, Parkville, Carlton, Fitzroy, Collingwood, Abbotsford and Camberwell in inner Melbourne, and Glen Waverley, Mount Waverley, Dandenong, Springvale, Clayton and Oakleigh in the south east. We also coordinate for participants in regional Victoria, including Warrnambool.

Call (03) 9874 8628 to confirm availability in your area.

Yes. Our staff are fluent in Mandarin and Cantonese as well as English, and our support coordination brochures are available in English and Simplified Chinese.

For Chinese language enquiries call 0490 458 261. 免费咨询.

Coordination funding pays for the coordination work, not for the supports being coordinated. It does not pay for a support worker's hours, therapy sessions, transport fares or equipment, and it does not pay invoices or manage your budget, which is plan management.

A coordinator also cannot increase or approve funding. Those decisions sit with the NDIA.